Month: February 2021

TIPS HOW TO MANAGE VIRTUAL CALL CENTER AGENTS

Virtual call centers are call center services in which the members of the company are geographically distributed, rather than being located in a building run by the organization at work stations. In a variety of smaller centers, virtual call center  workers can be housed in groups, but they more frequently operate from their own homes.For several workers, this is an ideal arrangement: the hours are always flexible, and no dress code or commute exists. When taking inbound customer calls and handling outbound requests, call center agents have the right to operate from anywhere. It provides a cost-effective alternative to conventional, legacy call center solutions with flexible implementation options.

The virtual call center model saves the cost of accommodation and facilities for the company and can lead to lower staff turnover rates, which appear to be high for physical call centers.

HOW DO VIRTUAL CALL CENTER OPERATE

Virtual call centers have …

Is it time to review your web hosting?

Are you looking to expand your online business? Can your current web hosting package cope with your plans for the future? Here are a few factors to consider to make sure your hosting package is still up to the job.

Image Credit

Speed

How fast does your website load? Speed is more important than you may think. The more traffic you receive at your website, the greater the burden is on your host’s servers. Nearly half of users expect a web page to load in two seconds at the most, with more likely to give up with each second of loading time ticking by. According to a blog at business resource and news site Business.com users will see a slow and clunky website as a reflection of how your business is run, and worse, up to 40% of them will share their bad experience with their friends.

If you’ve already …